FAQ

Q:Are you factory?

A:Yes, we are factory which locates in Guangzhou, Guangdong Province. So we have offer you factory price and satisfied after-sales service.

Q:How to install your goods?

A:We will offer English Instruction Manual/Drawing for each product which will be helpful for you to install our goods. Also for the whole pool, we can offer free Construction Drawing for you to install the pool after we got 50% deposit for the whole pool equipment.

Q:How long is the lead time?

A:For the lead time of the common products, we usually have stock and can send the goods after we got the payment immediately. And for the customize products, usually needs 15-20 working days to produce, then after got full payment that can arrange shipment.

Q:Where does your products sales to?

A:Our products main sales to Middle East, Africa, Southeast Asia, North America, Europe and other countries, and it has been served thousands of swimming pools around the world.

Q:What is the payment terms?

A:Can 50% as deposit, and after 100% payment that can arrange the shipment.

Q:What should I do if the products is damaged?

A:During the warranty time, we can offer free repair which is in case of non-human damage.

Q:How long is the warranty time of your products?

A:Our warranty time is 1 years.